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terms and Condition


The below terms and conditions form part of this sale between VERSATILE HOME CENTRE PTY LTD the “Company” and you the “Customer”.


All goods must be paid for C.O.D unless otherwise agreed to in writing by the Company. The Company is absolved of all liability for goods dispatched from the premises. Title to and property of the goods will not pass to the customer till such time the customer has paid all moneys to the Company. A receipt will be issued to the customer consolidating this.


A Special Order cannot be cancelled or amended after a 24-hour cooling off period. Special orders may vary from batch to batch and refunds will not be made for Products that have shade variation within the accepted shade variation of individual designs and ranges.


You acknowledge and agree that by installing any products purchased, then you are deemed to have accepted the products as is. Products to be supplied by the Company to the Customer are as described on the purchase order agreed by the Company and the Customer and the description on such purchase order as so agreed prevails over all other descriptions of the Products including any specification or enquiry of the Customer.


We provide you with complimentary storage of your order for up to 4 weeks from date of invoice. However due to limited space, storage charges will apply after the initial complimentary 4 weeks at a rate of $50 per pallet per week will be charged and payable prior to the release of your order. In the avoidance of doubt, we will round up when calculating the number of weeks.

Marble & Granite

We recommend that all Products, namely, natural stone, marble, granite, porcelain tiles and mosaics should only be laid by experienced tilers. Inexperience with these materials can result in damage to the polished surface and incorrect laying. We will not be liable for any damage or breakage whatsoever occurring after delivery or for any loss incurred by the Customer as a result of such damage or breakage.
It is a condition of sale of the Products that we are not obligated to accept in any case the return of Products for credit. Where in our sole discretion decide to accept returns of Products for credit, the following conditions apply to all Products returned for this purpose with the prior approval from us.
a.No returns after 30 days from delivery will be accepted, (or 90 days from order date, whichever is less) and must be in saleable condition. Prior arrangements must be made for all Products to be returned for any reason. Authorisation must be obtained from the Company for such return.
b.Where Products were originally supplied in a special manufacturer’s carton, any return shall be made in that original carton and the Products shall be returned in their original and unmarked condition, complete with any instruction sheets supplied, and in full carton lots only.
c.Unless agreed in writing to the contrary, all costs associated with the return of Products including outward and inward freight are the responsibility of the Customer.
d.A handling charge of 20% of the price will be deducted on all returns.
e.Any Products altered or damaged by the Customer cannot be returned for credit under any conditions.
f. Returns will only be accepted on stock standard products.
g.Refunds over $100 will be refunded via head office.


Please choose carefully before submitting your online order. We commence orders immediately on confirmation and changes cannot be made to your order based on you changing your mind. As such we reserve the right to accept order cancelation in part or whole up until the time of dispatch.
A handling charge of 20% will be charged on the total value of all order/s/ Purchase/s cancelations that will be applied to storage, restocking, administration and handling fee.
Clearance stock and special orders cannot be cancelled nor refunded for any reason.


Due to the inherent nature of all kiln fired ceramics and natural stone, the company cannot be held responsible for any differences in or shade variations of the goods.
Please note that optical Hazing is a natural characteristic in ALL polished porcelain tiles.


No Guarantees are given by the Company other than those extended by the Manufacturer. Since the use of our Products are beyond the control of us and or the Manufacturer. The Manufactures only obligation shall be to replace any quantity of product which is proven defective. They cannot assume any risk or liability for results obtained, nor can they accept damages in excess of the purchase price of the product itself, which does not include labour or any consequential damages resulting from the use of our products. Determining the suitability of our products for any intended use shall be solely the responsibility of the Customer. It is your responsibility as the Customer to check the tiles for any defects before laying. The Customer will bear any and all costs and re-work if tiles need to be replaced. Ceramic tiles are not guaranteed against cracking, crazing, chipping, or breaking.


The Customer is responsible for ensuring safe and adequate access to the Site for delivery and all other aspects of Site safety.
The driver making any delivery may refuse to complete the delivery, if not satisfied with the Customer’s compliance with (a) and (b) above, however, making a delivery shall not constitute an assessment of the safety of the Site and in no way relieves the Customer of its obligations under these Conditions, including those relating to safety.
The Customer shall ensure that all personnel involved in the Products & Service wear appropriate protection such as impervious clothing, safety goggles and gloves. The following are general guidelines relating to exposure and should not be treated as exhaustive. The Customer acknowledges that it has appraised itself of these risks and that it will take appropriate safety precautions and training of its personnel.


You agree to indemnify and keep us indemnified in respect of all damages, losses, costs and expenses (including legal costs) that we may incur as a result of your breach or alleged breach of these Terms. Customers must immediately notify the company after receiving the goods of any damage to goods arising from transit.
*Prior to laying, tiles should be checked for any under polish.


You agree to indemnify and keep us indemnified in respect of all damages, losses, costs and expenses (including legal costs) that we may incur as a result of your breach or alleged breach of these Terms. Customers must immediately notify the company after receiving the goods of any damage to goods arising from transit.
Prevention is the responsibility of the customer and no claims can be issued once tiles are fixed/installed.
Welcome to Versatile Ceramics, your go-to online destination for high-quality tiles and related products. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

a. Versatile Ceramics operates solely online, providing customers with a convenient platform to browse and purchase a wide range of tiles.

b. Our products are intended for residential and commercial use.

c. We reserve the right to modify or discontinue any part of the website without prior notice.

a. All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).

b. We strive to ensure that our pricing is accurate; however, in the event of an error, we reserve the right to correct the price and inform you accordingly before processing your order.

c. Payments are accepted through secure payment gateways, including credit/debit cards and PayPal. Your payment information is encrypted and will not be stored or shared with third parties.

a. We make every effort to provide accurate product descriptions, including images, dimensions, and specifications. However, variations in color, texture, and appearance may occur due to factors beyond our control, such as screen settings and manufacturing processes.

b. It is your responsibility to ensure that the products you purchase are suitable for your intended use. We recommend ordering samples or contacting our customer support team for assistance before making a final decision.

a. Placing an order through our website constitutes an offer to purchase. We reserve the right to accept or decline your order at our discretion.

b. Once your order is confirmed, we will process it and provide you with an estimated delivery timeframe. Please note that delivery times may vary depending on the product availability and your location.

c. Shipping costs will be calculated at checkout and may vary based on the weight, size, and destination of your order. We aim to provide competitive shipping rates without compromising the quality of our delivery service.

a. We understand that you may occasionally need to return or exchange a product. Please refer to our separate Returns and Refunds Policy for detailed information on the process, eligibility, and any associated costs.

a. All content and materials on the Versatile Ceramics website, including text, graphics, logos, images, and product descriptions, are protected by copyright and other intellectual property rights.

b. You may not reproduce, modify, distribute, or use any content from our website without obtaining written permission from Versatile Ceramics.

a. Protecting your personal information is of utmost importance to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

a. Versatile Ceramics shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase and use of our products.

b. We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components. It is your responsibility to use appropriate security measures and virus protection software.

a. These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or relating to these terms shall be resolved exclusively in the courts of Australia.

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